Classes (20)
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In today's work environment, there is a continuous push to make rapid decisions. Information appears to be at our finger tips through the internet, social media and other electronic tools that may lead us to believe we have immediate, honest, and accurate information to move forward quickly with a decision. Further we are pushed into a sense of urgency with motivational tools such as advertising, competition and uncertainty that evoke our emotions and weaken our structured decision making process. In this interactive session, participants will be able to: 1) Identify barriers that limit good decision making 2) Describe two process systems to support good decision making 3) Create action steps to create your own standardize decision making process
Want to get your customers to respond to you? How about getting your emails opened? Your business and sales communication takes many forms today. Your job is to create a compelling message in whatever form you use so your get your preferred customer response.
Is lack of trust impacting engagement, commitment and performance? How is your followership - is it passive or passionate? Do you sometimes feel you and your team just are not performing in "synch" Building and sustaining trust is the foundation for successful personal and professional relationships. Just as a "stoker" on a tandem bicycle must completely trust the "captain" for successful biking, teams need to passionately trust their leaders to engage, perform "in synch" and excel. Using communication models and techniques balanced with Lisa's own unique, fun and personal insight, participants will be: 1. Identify key elements of creating followership 2. Examine communication styles and behaviors that create barriers and impact trust 3. Develop a personal strategy to build trust, increase personal effectiveness and improve performance
In this lecture, we will: 1) Define the differences between diversity, cultural sensitivity and cultural competence 2) Identify key elements of developing cultural competence through the cultural competence continuum 3) Develop an awareness of cultural humility as a tool to address the ongoing dynamic and ever-changing quality of culture and it's importance as your role as a leader
Listening is a critical skill for sales and business success. Most untrained listeners hear 30% of what is said and retain only 10% a week later. This program teaches the skills to be a better listener. Listeners will understand the clues they should be listening for, what the clues mean and how to use the clues to improve understanding and communication in business.
Feedback is a powerful gift from others and knowing how to give and receive feedback is essential in all types of relationships. But the wrong words or approach can close minds and create resistance to the point of demotivating the listener. The listener may leave the interaction feeling misunderstood instead of hopeful and perhaps, thankful for the gift. In this session, participants will: 1) Identify key components of the feedback dialogue 2) Create a strategy for preparing for a feedback session 3) Learn tips to correct a feedback session gone awry
Regardless of whether you are a new grad or seasoned leader, starting a new job is not always smooth sailing. Sometimes it is up to you whether you will sink or swim In this session, participants will learn how to create a personalized 90 day plan to onboard you into a new job or promotion, and help you be accountable with building relationships, managing new tasks and measuring your success.
Despite the daily onslaughts of e-mails, phone calls and memos, meetings are still one of the most effective ways that people share and exchange information, get feedback, plan, collaborate and make important decisions for their organizations. Yet, meetings take the most negative "hits" in today's work environment. At the conclusion of this interactive LearnitLive session, participants will be able to: 1) Identify key aspects of effective meeting preparation 2) Develop techniques for managing meeting content and process 3) List techniques for dealing with difficulties and conflicts that arise in meetings
The class will consist of lecture and exercises designed to make students better public speakers by utilizing good storytelling techniques. Class content will include discussions on why humans have always been intrigued by stories, basic elements of a story, and useful storytelling techniques. The exercises will help students present a business presentation as a story by finding the 'plot' of any presentation, portraying the characters in a more intriguing manner, and using the elements of suspense and conflict in a way that is appropriate for a professional presentation.
In today’s business world, many employees are tasked with being innovative and creative. Core values and mission statements abound with themes of innovation, excellence and creativity. However big or small, pitching your idea to a listener, especially if they are a decision maker or one with power, can be a daunting task. Just like in music, delivering an idea needs to create a sensation that just feels and sounds “right.” It should automatically make sense and be “in tune” with the listener. In this session, participants will: 1. Understand the key reasons why ideas fail 2. Describe steps to create the “musical pitch score” for your audience 3. Learn tips to build a pitch that resonates with your listener thereby opening opportunities for consideration or approval
This class breaks down the sales process into three parts: The Pre-Presentation Discussion, The Presentation, and The Close. The class will explore what happens during each part and what communication skills the salesperson needs. The class will help participants develop the communications skills they need to be successful at each point in the sales process.
The class will consist of lecture and exercises designed to make students better public speakers by utilizing good storytelling techniques. Class content will include discussions on why humans have always been intrigued by stories, basic elements of a story, and useful storytelling techniques. The exercises will help students present a business presentation as a story by finding the 'plot' of any presentation, portraying the characters in a more intriguing manner, and using the elements of suspense and conflict in a way that is appropriate for a professional presentation.
 
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