Commonality chokes fresh thinking. Best practices must move over and give way to what are the best ideas. If you practice the way everyone else practices that doesn’t mean you are going to get the same results. You will learn how to: Take action by learning the important difference between Déjà vu and Vuja De. Take action by using the Vuja De creativity tool in their daily business. Take action by discovering the 5 steps to shifting your thinking and accelerating your and results.

Leading Brilliantly teaches you how to put away the microscope of what didn’t happen and look through the telescope of what is possible. As a former leader of Disney Institute and after working with over 1,000 organizations, I want to share with you tips, tools, and techniques that drive results, improve productivity, and unlock creativity. You will learn... How to be intentional How to create “stickiness” for employees and customers that drive long-term results How to implement Vuja de into your leadership practices.

CUSTOMER EXPERIENCE WITH A BRILLIANT TOUCH Customer service is common sense, however, customer experience is not common. As a former leader of Disney Institute, I will teach you how to create a brilliant an uncommon, unique, and unquestionably exquisite experiences that will create customers for life. Participants will learn how to: Develop the mindset to create a sustainable customer service program. Discover simple tools that drive revenue through customer experience Be equipped with the strategies to improve employee, customer, and vendor relationships.