Important Message for Mac Users: Apple has recently released an OS update that may prevent the virtual classroom from launching on your computer. In order to get into your session, you must download the most recent version of Java, which is available for free here.
Log into your account and click the green "Enter Live Session" button from your private profile. This button becomes activated 30 minutes before the session start time.
The system will prompt a download of a small Java file to launch the virtual classroom. Please accept the download and open it on your system.
Before entering your session, it is best to close all other applications running on your computer. This will ensure an optimized experience.
Learn It Live classes are held in an interactive video-conferencing environment. It is not yet available on mobile devices, but should be soon.
If the instructor invites you to speak, simply press the microphone button in the bottom left of the session window. Again, it is best to use a headset (like these).
If a live video feed is running, you can optimize the quality of the video by changing the settings in the bottom left of the video window to "Fine Color." You can broadcast your own video feed by clicking "Transmit."
Yes, we encourage it! The best mechanism is to use the room's chat to ask questions. You can ask publicly to the entire room, or privately to the presenter or a single individual.
Please be patient. Usually, you will be automatically reconnected to the feed and will be brought back into synch with the live session. If you are experiencing problems for more than 30 seconds, close the session and re-enter from your Learn It Live profile.
In rare instances the virtual classroom technology may be blocked by a firewall. This issue is most common in places with heightened network security settings, like large offices, hospitals, etc. If you are experiencing this problem, please have your system administrator provide access to the following Web servers (it takes less than 2 minutes):
If you are still having issues, please contact email@example.com.
Every Learn It Live session can be recorded. Once a live session begins, it is the instructor's responsibility to click "Start Recording" in the lower left-hand side of the session window:
Recordings are generated and available within 12 hours after the class session ends (in certain rare circumstances, it can take up to 48 hours for processing). These recorded sessions will be automatically routed to your profile where they will be permanently accessible for viewing. To access these archived recordings, click on the orange "View Recording" button on the class widget:
If you have issues getting connected, the most important step you can take is to clear your Java cache. For specific instructions on how to do that, please see this resource.
If you still are having problems, please contact us at firstname.lastname@example.org.