Live Session FAQs

Important Message for Mac Users: Apple has recently released an OS update that may prevent the virtual classroom from launching on your computer. In order to get into your session, you must download the most recent version of Java, which is available for free here.

Q) What do I need to know before I enter my first live session?

  • Most Important:  Watch this 100-second video on how to enter your live session
  • To enter your Learn It Live Session, you'll log into your Learn It Live account and click the green "Enter Live Session" button from your private profile. This button becomes activated 30 minutes before the session start time.
  • The system will prompt a download of a small .jnlp file to launch the virtual classroom. Please accept the download and open it on your system.
    • If the jnlp file won't open, you may need to download Java (which is free). Please go to http://java.com/en/download/index.jsp. It takes 1-2 minutes and will allow our virtual classroom to open on your computer. Once you have downloaded Java, please click "Enter Live Session" again and open the new .jnlp file when prompted.
    • If you DO have Java installed on your computer, and the virtual classroom still won't open, please clear your Java cache. Instructions on how to do that are available for PC and for MAC.
  • Before entering your session, it is best to close all other applications running on your computer. This will ensure an optimized experience.
  • Other Important Steps: Enter the Learn It Live Test Room from the computer and Internet connection you are planning on using for your session. It is very important that you enter this test room before the actual session. Once the test room works on your system, you can be confident that the live session will work too. If the test room does not work, there is a very minor chance you are being blocked by a firewall (especially if you are in an office or hospital). Please have your system administrator provide access to the following web servers (it takes less than 2 minutes):
    • Port 80 on elm.learnitlive.com
    • Ports 80, 443, 2187 on els1.learnitlive.com
  • Have speakers or headphones connected to your computer so that you can hear the session's audio feed.
  • If you plan on talking within the session, it is best to use a headset (headphones + mic). There are many good-quality headsets that are relatively inexpensive. Learn It Live recommends headsets with a USB connection. See the selection on Amazon.
  • Find a comfortable spot with a stable internet connection to take your session. 

Q) How do I enter my live session?

Log into your account and click the green "Enter Live Session" button from your private profile. This button becomes activated 30 minutes before the session start time.

The system will prompt a download of a small Java file to launch the virtual classroom. Please accept the download and open it on your system.  

Before entering your session, it is best to close all other applications running on your computer. This will ensure an optimized experience. 

Q) Can I view the live session or recording from my mobile device (iPad, Android, etc.)?

Learn It Live classes are held in an interactive video-conferencing environment. It is not yet available on mobile devices, but should be soon.

Q) How do I talk within the session?

If the instructor invites you to speak, simply press the microphone button in the bottom left of the session window. Again, it is best to use a headset (like these).

Q) How do I improve the quality of the video feed? How can I broadcast my video?

If a live video feed is running, you can optimize the quality of the video by changing the settings in the bottom left of the video window to "Fine Color." You can broadcast your own video feed by clicking "Transmit."

Q) Can I ask questions of the presenter?

Yes, we encourage it! The best mechanism is to use the room's chat to ask questions. You can ask publicly to the entire room, or privately to the presenter or a single individual.

Q) What do I do if the session slows down or experiences a "lag"?

Please be patient. Usually, you will be automatically reconnected to the feed and will be brought back into synch with the live session. If you are experiencing problems for more than 30 seconds, close the session and re-enter from your Learn It Live profile. 

Q) What do I do if I am blocked by a Firewall?

In rare instances the virtual classroom technology may be blocked by a firewall. This issue is most common in places with heightened network security settings, like large offices, hospitals, etc. If you are experiencing this problem, please have your system administrator provide access to the following Web servers (it takes less than 2 minutes):

  • Port 80 on elm.learnitlive.com
  • Ports 80, 443, 2187 on els1.learnitlive.com

If you are still having issues, please contact support@learnitlive.com.

Q) How do I start the recording in the live session?

Every Learn It Live session can be recorded. Once a live session begins, it is the instructor's responsibility to click "Start Recording" in the lower left-hand side of the session window:

Q) How do I view a recording?

Recordings are generated and available within 12 hours after the class session ends (in certain rare circumstances, it can take up to 48 hours for processing). These recorded sessions will be automatically routed to your profile where they will be permanently accessible for viewing. To access these archived recordings, click on the orange "View Recording" button on the class widget:

Q) What happens if I have issues getting connected or any other problems?

If you have issues getting connected, the most important step you can take is to clear your Java cache. For specific instructions on how to do that, please see this resource.

If you still are having problems, please contact us at support@learnitlive.com.